Privacy Policy · Delete account
Privacy Policy
Effective date: 29 October 2026 · Applies to the The Rankers Academy app for Android and iOS (package in.therankersacademy.app)
1. Who we are
The Rankers Academy ("we", "us") is a coaching institute at Plot No. 10, Buty Layout, RPTS Road, Laxmi Nagar, Nagpur 440020, Maharashtra, India. We run this app for our JEE, NEET, MHT-CET and Foundation (Class 10) students, their parents, and our teachers and office staff. We decide how the personal data in the app is used, and we follow India's Digital Personal Data Protection Act, 2023. Contact: therankersacademyngp@gmail.com · +91 8329100890.
2. Information we collect and why
| What | Why we use it |
|---|---|
| Login details: mobile number and a 4-digit PIN (stored only as a one-way hash). Optional: a one-time SMS code, or Google sign-in (your Google name, email address and profile photo). Older accounts may have a username and password. | To create your account, let you sign in securely and recover access. |
| Profile: student name, parent or guardian name and mobile, class, target exam, board, school, city, and the batch and course you are enrolled in. | To place you in the right batch and syllabus, and to link a parent to their child. |
| Learning records: tests and answers, scores and ranks, practice progress, attendance, homework, lectures and study material viewed, flash cards, study plans, streaks, badges, and RTSE scholarship test results. | To deliver tests and lessons, track progress, and share reports with you, your parent and your mentors. |
| Content you send: doubts (text and photos), voice questions, AI tutor conversations, and chat messages with mentors (text, photos, files and voice notes). | To answer your doubts and let mentors help you. |
| Referrals: the name and mobile number of a friend you choose to refer (and their parent's name, if you give it). | Only to contact them about admission and to apply the referral benefit. |
| Fees: fee plans, instalments and receipts. Parents may pay online through Razorpay. Card, UPI and bank details are entered on Razorpay, and we never receive or store them. | To manage fees and issue receipts. |
| Device and technical data: a push-notification token, and basic server logs (time, IP address, errors) kept for security. | To send notifications you have switched on and to keep the service secure and working. |
We do not collect your location, contacts, call logs, SMS inbox or advertising ID. The app has no advertising and no third-party analytics or tracking tools. We do not ask for Aadhaar or caste details.
Device permissions (asked only when you use the feature)
- Camera / photos: to photograph a doubt or attach an image in chat.
- Microphone: to record a voice question or a voice note.
- Fingerprint / Face unlock: for quick sign-in. This check happens on your device, and we never receive your biometric data.
- Notifications: for class, test, homework, fee and new-material alerts. You can turn these off in Settings.
3. AI features
The doubt solver, AI tutor, mentor check-ins, question generation and voice-to-text features send only the content needed for the task to AI model providers through our technology partner Emergent. That content can include your question text, attached photo, voice recording and recent performance summary. The providers are Anthropic (Claude), OpenAI (including Whisper speech-to-text) and Google (Gemini, used only to create study images from syllabus content). We never send your mobile number or payment details to them, and they do not use this content to train their models. AI answers can contain mistakes, so please check important answers with your teacher.
4. Who we share data with
- Within the academy: your teachers, mentors and office staff can see your data based on their role. A parent linked to a student can see that student's progress, attendance and fees. Rank boards may show your name or a shortened name, and your score, to students in your batch.
- Service providers who process data for us: Emergent (hosting, database, file storage, push and email delivery, AI gateway), MSG91 (SMS login codes and reminders), Google (Google sign-in and Firebase Cloud Messaging for notifications), Razorpay (online fee payments) and the AI providers listed above. They may use the data only to provide their service to us.
- Our website: if you register for the RTSE scholarship test or send an enquiry on our website, those details are used to create your trial account in the app.
- Legal reasons: when the law or a valid government request requires it.
We do not sell or rent personal data, and we do not use it for advertising.
5. How long we keep data
- We keep account, profile and learning data while your account is active.
- When you delete your account, or ask us to delete it, we erase your personal data within 30 days.
- Fee receipts, payment records and attendance registers are kept without your name or mobile number, only for as long as Indian tax and accounting law requires.
- Server and security logs are kept only as long as needed to protect the service.
6. How we protect your data
All data travels over encrypted HTTPS connections. PINs and passwords are stored only as one-way (bcrypt) hashes and are never shown on any screen. After repeated wrong PINs, the account is temporarily locked. Signed login tokens protect every request. Access is limited by role, and sensitive staff actions are recorded in an audit log. No system is completely secure, but we work to protect your data and will notify affected users and authorities of a breach as the law requires.
7. Children and parental consent
Most of our students are under 18. A parent or legal guardian gives consent at admission or sign-up before we process a child's data. Parents can see their child's records, correct them, withdraw consent, or ask us to delete the child's account at any time using the contact details below. We do not show ads to children, and we do not track or profile them for advertising. If we learn that a child's data was collected without a parent's consent, we will delete it.
8. Your rights
You (or your parent, if you are under 18) can:
- see the personal data we hold about you;
- correct anything that is wrong or out of date;
- withdraw consent and delete your account and personal data;
- raise a complaint with us, and if you are not satisfied with our answer, with the Data Protection Board of India.
To delete your account and data: in the app, go to Profile → Settings (gear icon) → Delete account. You can also email therankersacademyngp@gmail.com or call +91 8329100890. The full steps are on our account deletion page. We reply to every request within 30 days.
9. Changes to this policy
If we change this policy, we will post the new version here with a new effective date and tell you in the app.
10. Contact and grievances
For privacy questions, data requests or complaints, contact our grievance team at therankersacademyngp@gmail.com or +91 8329100890, or write to us at Plot No. 10, Buty Layout, RPTS Road, Laxmi Nagar, Nagpur 440020, Maharashtra, India.
Plot No. 10, Buty Layout, RPTS Road, Laxmi Nagar, Nagpur 440020, Maharashtra, India
Email: therankersacademyngp@gmail.com
Phone: +91 8329100890